More often than not, Human Resource personnel are inundated with calls from employees who have questions concerning their membership, eligibility, and claims. We train HR employees how to handle these calls efficiently; that is, by utilizing phone contacts, on-line direct, e-mail and fax services, etc. By channeling calls to the correct source, employees get immediate assistance and correct answers to their questions.
A happy employee is absent fewer days, performs better when they are at the job, and stays with the same employer longer. “Our goal is to create employee awareness and appreciation for all the benefits your organization offers.”